If you get this error message Internet explorer has stopped working‘. Its likely an issue with a 3rd party “.dll” file that is conflicting with iexplore.exe. You may also be experiencing issues when Internet explorer is trying to process a large load of unwanted toolbars, BHO’s, addon’s, extensions, and some internet explorer security settings. 

Here is 8 methods to fix that issue. please follow below method one by one.


Method 1 : Reset Internet Explorer 

Reset Solution 1: 

  • Open Internet Explorer.
  • Click on Tools menu (Press “alt” key to active menu bar).
  • Click on “Internet Options“. A configuration window you will appear
  • Click on advanced tab.
  • Click on “Reset” Button. You’ll get an another box, here check a box named as “Delete Personal Settings“, then
  • Click on Reset button on it.

Reset Solution 2: 

If you couldn’t open IE or you couldn’t reset Internet Explorer through above method, so there is another method which is very effective to reset Internet Explorer through control panel. Follow the following steps:

  • Click on Start Button
  • Click on Control panel
  • Click on Network and Internet
  • Click on “Internet Options“. (You will get a configuration window)
  • Click on advanced tab.
  • Click on “Reset” Button. You’ll get an another box, here check the box named as “Delete Personal Settings“, then click on Reset button on it.

If doesn’t fix,  follow next method.



   Method 2 : Disable Software Rendering.

Disable Hardware Acceleration option in IE 9 & IE10

     · Open Internet Explorer.

     · Click on Tools menu (Press “alt” key to active menu bar).

      · Click on “Internet Options”. a configuration window you will appear

      · Click on advanced tab.

      · Un-check a option named as “use software rendering instead of GPU rendering”. it is located under “accelerated graphics”.


If doesn’t fix, follow next method.



  Method 3 : Disable 3d in “NVIDIA Graphics driver”

Disable “stereoscopic 3D” option into “NVIDIA Graphic driver” application. (If you have Nvidia Graphics Drivers & Software, If you don’t have the you can leave that step) 

     · Open Nvidia software from system tray.

     · Disable the option named as“stereoscopic 3D” from NVIDIA Drivers (NVIDIA driver is a computer Graphics drivers their software runs on system tray. )



If doesn’t fix, follow next method.



Method 4 : Uninstall Unwanted Toolbars

     · Remove Unwanted Toolbars from Control Panel.



If doesn’t fix, so please follow next method.


Method 5 : Disable Unwanted Addons

      · Disable Unwanted Add-ons from Internet Explorer.


If doesn’t fix, so please follow next method.


Method 6 : Re-install Java, Flash player, Silverlight.

      · Uninstall and then Re-install Add-ons program Like: Java, Flash player, Silverlight from control panel.


Method 7 : Reset Security Zone. 

       · Reset Internet Explorer Security Settings zone.

If doesn’t fix, so please follow next method.



Method 7 : Run Microsoft Fixit’s 

      · Download and run these Microsoft fixit to resolve that problem.

o http://support.microsoft.com/mats/ie_performance_and_safety/

o http://support.microsoft.com/mats/ie_performance_and_safety/

     · Restart the computer.


If doesn’t fix, so please follow next method.



Method 8 : Get “.dll” file name which one makes conflicting.

If your issue has not fixed yet by following above method, that means must a “.dll” file which have making conflicting with iexplore.exe. we have to find that “.dll” file name with the help of system logs. please follow below steps.

     · Right click on MyComputer and then click on Manage. You’ll get an another window. 

     · Click on arroow of the “Event Viewer” (Expand it).

     · Click on arrow of the “Windows Logs” (Expand it).

     · Click on “Application” under windows Logs.

     · Now look on the right side pane, it have listed all the system LOGS.

     · Now scroll down and find a error(Red Cross Error) related to iexplore.exe, and double click on it get the details (that log was created when you get error message on internet Explorer, so please find by the “Time”).

      · Now you have the Error Message details. Find the name of “.dll” on that detail.

     · Now you have the particular “.dll” file name which one is doing conflicting with iexplore.exe. Now Stop the conflicting via repair, rename, delete that file. you have to do research on it, what to do with that file (I can’t help you any more, because I don’t know “.dll” file name), so please do it carefully.