To begin submitting a new support ticket, first visit the customer portal and select "New Support Ticket."



You will then be directed to the ticket submission page. 


Please review our "Before Opening a Support Ticket" page


Subject: A brief description of the issue experienced, support/training needed, or feature requested. 


Product: Select the affected product. 


Priority: For assistance with determining the priority, please see our guide "How do I determine what Priority my support issue is?" in our General FAQ page. 


Environment: Select the environment affected.


Project Status: Select if your product is in Pre or Post Go-Live status. 


Description: Provide a thorough description of the issue experienced, support/training needed, or feature requested. Please be sure to include:

  • Steps taken to reproduce issue
  • Screenshots
  • Quantification of business impact, especially for Urgent issues


You may attach files (screenshots, videos, etc.) by clicking '+ Attach a file' beneath the description box. 


If you have any questions or concerns, you may also contact our support team at SupportTicket@OneIncSystems.com.