FAQ

Default solution folder, feel free to edit or delete it.

How do I submit a Support Team ticket?
To begin submitting a new support ticket, first visit the customer portal and select "New Support Ticket." You will then be directed to t...
Mon, 7 May, 2018 at 6:40 PM
Before Opening a Support Ticket
Please use this guild to ensure required details are included when opening any ticket. This helps resolve issues quicker! The following fields are re...
Fri, 4 May, 2018 at 12:54 PM
How do I determine what Priority my support issue is?
Priority Definitions Low - Issues with a low priority are non-impacting issue with no time-sensitive aspect to them. Use this for general inquiry ...
Thu, 28 Sep, 2017 at 8:59 AM
How do I contact the Emergency Support Line?
Emergency Support number:  888-774-8020 Press # 2  In addition to our regular support desk hours, One, Inc. has implemented a 24 hr. 7 days ...
Tue, 21 Jul, 2015 at 2:58 PM
Enhancement Request Template
We’ve outlined a basic workflow for enhancement requests. Goal and User story sections are important and should not be omitted, they are very helpful for ...
Fri, 4 May, 2018 at 12:49 PM
How to open Secure Email
. Then the user will get an email looking similar to the image displayed below:     3. Click on the "message.html"   4. Then you will be redir...
Thu, 5 Oct, 2017 at 3:52 PM