FAQ

Default solution folder, feel free to edit or delete it.

How do I submit a Support Team ticket?
To begin submitting a new support ticket, first visit the customer portal and select "New Support Ticket." You will then be directed to t...
Mon, 7 May, 2018 at 6:40 PM
Before Opening a Support Ticket
Please use this guild to ensure required details are included when opening any ticket. This helps resolve issues quicker! The following fields are re...
Fri, 4 May, 2018 at 12:54 PM
How do I determine what Priority my support issue is?
Priority Definitions Low - Issues with a low priority are non-impacting issue with no time-sensitive aspect to them. Use this for general inquiry ...
Thu, 28 Sep, 2017 at 8:59 AM
How do I contact the Emergency Support Line?
Emergency Support number:  888-774-8020 Press # 2  In addition to our regular support desk hours, One, Inc. has implemented a 24 hr. 7 days ...
Tue, 21 Jul, 2015 at 2:58 PM
Enhancement Request Template
We’ve outlined a basic workflow for enhancement requests. Goal and User story sections are important and should not be omitted, they are very helpful for ...
Fri, 4 May, 2018 at 12:49 PM
What steps should I take to troubleshoot my AppOne Utility?
 If you are encountering issues when bridging in AppOne. Below are steps to assist resolving Step 1: Check the Lead In the lead you are ...
Tue, 30 Aug, 2016 at 7:19 AM
Do your products support Windows 10 Edge Browser?
Microsoft 10 Edge and Silverlight  Support for Silverlight has been discontinued in Microsoft 10's New Browser called Edge. Microsoft con...
Thu, 27 Aug, 2015 at 8:20 AM
Internet Explorer has Stopped Working
If you get this error message ‘Internet explorer has stopped working‘. Its likely an issue with a 3rd party “.dll” file that is conflicting wit...
Fri, 19 Aug, 2016 at 1:54 PM
Why is Silverlight no longer working in Firefox?
Beginning in Firefox version 52, support for NPAPI plugins in Firefox has ended, except for Adobe Flash. Some of the plugins that will no longer load...
Fri, 17 Mar, 2017 at 9:39 AM
How to open Secure Email
. Then the user will get an email looking similar to the image displayed below:     3. Click on the "message.html"   4. Then you will be redir...
Thu, 5 Oct, 2017 at 3:52 PM